How do your underwear fit?
Our underwear generally fit true to age but as you can imagine no two butts are the same. We tend to fit big giving you years and years of comfort. If in doubt we suggest you choose a size smaller than age as our underwear does fit big and has added spandex for stretch.
How do you ship?
We ship world-wide using Canada Post and have a flat rate of $10 per order. And FREE shipping on orders over $100. You will be sent a tracking number as soon as the order is processed and on its way.
If you are outside of Canada the purchaser will be responsible for all duties and taxes - except for our SALE items (old Girl Gotch) which are in our Chicago warehouse and our Canadian customers may be subject to duties and taxes.
What about Refund and Exchange?
We want you to be happy but due to the nature of Gotch, we are only able to accept returns where there is a manufacturing defect or we have incorrectly processed your order. We will happily fully refund any unworn, unwashed and unaltered merchandise with the original tags attached. Please note that washed or worn items cannot be returned or exchanged.
All items are final sale.
If we've messed up please contact us with your order number and details to firstname.lastname@example.org and we will send you a return shipping label. If you do not use the return shipping label we provide you, we cannot guarantee the merchandise if it is lost in the mail. All merchandise must be returned to our head office within twenty business days from the date you received your shipment. Once your return is received, we will refund the items onto the original credit card that was used. Please allow for 10 business days for your refund to be processed. You will be notified via email when your return is accepted and your refund has been processed.
Please note that merchandise purchased from a retailer, must be returned to the store from which it was originally purchased, and is subject to the return policy of the individual retailer.
We kindly ask that you wash your Girl Gotch in cool water and tumble dry on low. Do not bleach or iron. Who would iron underwear? Garments are not pre-shrunk.
Where do you manufacture?
Our factory is located in China and we are so proud of our overseas partners. They are members of the Fair Wear Foundation and truly care about their employees, paying them a fair wage, with benefits including maternity leave. Bloom is made of certified organic cotton (GOTS) and low-toxin dye is used on our fabrics making them OEKO-TECH 100 Certified. Every detail has been looked after to make this the safest, healthiest most comfortable pair of underwear your children will own.
Do you make underwear for women?
This is our most frequently asked question and we need to do something about it. Once we get through saving the world for our super girls, we will move on to helping out moms.